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Getting Help

Student Support Questions

Visit WVU Students for the latest in Campus Announcements, Student Support and Services, Academics, and more.

If you or a classmate are feeling stressed, down, or overwhelmed, we have support for you that is free, confidential and available 24/7.

West Virginia Residents: Text WVU to 741741 and reach a live, trained crisis counselor.

Non-West Virginia Residents: Call the Student Support Program at 866-743-7732 (24/7) or download the My SSP app to use the text chat or call options.

Course Content Questions

View your instructor’s preference for reaching out for help. It may be that your instructor has set up a “General Questions Discussion Forum,” or that they want questions emailed directly to them. Visit our Online Success for Students page for tips on being in an online course environment.

eCampus (Technical) Questions

WVU eCampus is the learning management system we use to create our online educational environments. You can view course announcements, participate in online discussions, access course materials, submit course assignments, take online quizzes and tests.

Resources to help you get familiar with eCampus

Visit the eCampus Student Resources site for everything from Getting Started to guide you through your first experience in eCampus, to best practices in security, tutorials, and FAQs.

Technical Requirements

The Computer Requirements and Supported Browsers page outlines the operating systems and browsers compatible with the eCampus application. The Computer and Internet Browser Configuration page describes how to optimize a system and browser for eCampus use.

If you are experiencing technology problems in eCampus, please visit the eCampus Help and Support web page or the eCampus Student Resources web page to see if you can find help for your issue. If you need help more quickly or would like more direct assistance, please contact the IT Service Desk.

IT Service Desk

Phone: 304-293-4444; Toll Free: 1-877-327-9260

Financial Questions: Mountaineer Hub

Visit Mountaineer Hub for your connection to Student Accounts, Financial Aid, Scholarships, Academic Information, and Student Employment.

Tutoring Questions

During the time that WVU's courses are being moved online due to Coronavirus concerns, WVU tutoring centers are offering online versions of drop-in tutoring and tutoring appointments. Course-specific tutoring information may be available within your individual courses. Visit WVU Tutoring for more information.

Library Questions: WVU Libraries

Students may access the WVU Libraries from off-campus: